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Lass + Lad collects information including email address, billing and shipping addresses, phone number, and name, for the purpose of processing your order, or contacting you in regards to your order or enquiries. We do not ever store any financial information from you. You may request to access or update your personal information anytime, by contacting us at You can alternatively, log into your account at to update your details. The web site may also use cookies and maintain statistics of IP address, top level domain name, date and time of visit, referral web page, visit duration, type of browser used, currency etc. Information Collected is to be used for order processing and communications by Lass + Lad only, except when we are required to disclose such information by law.

Third parties, including Facebook and Google, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. Information on how to opt out of the collection and use of information for ad targeting is available at

Marketing and promotional materials from Lass + Lad may be sent to you via email only if you opted to receive such information. If you receive any such communications, and do not wish to receive any further, simply contact us and we will remove your details from our marketing database. All email addresses in our mailing list is strictly kept confidential.

Lass + Lad will not disclose or sell any information to any other parties.

Mailing List

You will automatically be added to our mailing list when you purchase from Lass + Lad. You can unsubscribe at any time by clicking 'unsubscribe' at the bottom of our newsletters or by sending us an email directly at

Credit Card Payment

We do not gather, store or process any credit card information, we use third party financial services provided by PayPal. PayPal uses a secure server to gather your information, so you can be assured your order is being processed securely. For more information about the credit card payment process via PayPal, please visit

Lass + Lad reserves the right to make amendments to any of the above policies at any time.

For more information about the Privacy Act and how to protect your privacy, please visit If you have any questions or concerns, please don’t hesitate to contact us at


All content within this web site, included but not limited to text, logo, graphics and images are the property of Lass + Lad or its content suppliers. Transfer, download, reproduction, copy, or republish of all content within this site are strictly prohibited without prior written approval. For more information please visit the Copyright Council of New Zealand


We cannot guarantee your exact item will be in stock. If your item is not in stock, we will notify you by e-mail. You will always be notified with the option to cancel your order if you would rather not wait for it to be back in stock.

Loss or Damage of Goods in Transit

All orders are sent tracked via Tracked Couriers for NZ orders and NZ Post for International orders. If an order is not received, a claim will be raised on your behalf and the freight company will contact you for verification. Claims can take up to 6 weeks to process. 

Discounts and Promotion Offers

Sale items are excluded from promotional discounts unless otherwise specified. Only one discount code can be used for any purchase. Lass + Lad reserves the right to alter any discounts and promotion offers anytime without notice.

Prices, Taxes and Duties

All prices are as stated on this website are in New Zealand dollars. Lass + Lad reserves the right to revise the price of goods at any time.

External links and Electronic Data Transmission

This site contains external links. We are not responsible for any loss, damages, or harm caused, as we have no control over the information collection, products and services of such web sites. Unencrypted data or emails transferred from us may be intercepted or modified by other parties, we do not warrant that any data transferred are free of viruses or harmful components. Whilst we do everything in our control to ensure our website is safe and harm free, Lass + Lad are not liable to or responsible for any damages caused by using this web site, you accepted the inherent risk associated with the insecurity of the Internet.
Lass + Lad reserves the right to make amendments to any of the above Terms & Conditions at any time.


The information on this website is provided in good faith and to the best of our knowledge is accurate and current. We reserve the right to change any details on the website at any stage, including prices without prior notice.

For all other enquiries please email